Soft-skills training packages

• Certification -  CNFPA -  “Entrepreneurial Skills”  training program – 6 modules with 170 training hours and 66 hours of practice.

At the completion of this program you will receive the certificate approved by the Ministry of Labour and the Ministry of Education, with national recognition.

• Module 1 – The Entrepreneur and Strategy Building
• Module 2 – Company Finance
• Module 3 – Marketing
• Module 4 – Processes Management Techniques
• Module 5 – Performance Management
• Module 6 – Leadership and Management

Other Soft-skills – training packages

A Self- Development

• Professional Presentations, Public Speaking,
• Effective Meetings, Interpersonal Communication, Time Management,Train of Trainers

B Services Level Improvement

• Improving your services performance,
• Coaching for Sales / Telesales
• Customer Care
• Call – Centre Skills
• How to make a sales presentation,
• Verbal/Non-Verbal Communication in Sales and Negociation

C People and Processes

• Team Leadership
• Team Work and Team Processes
• Team Decision Making and Problem Solving
• Managing Team Performance
• Managing Change
• Organisational Behaviour
• Finance for Non-Finance

D Leaner, Faster, Smarter

• Waste Elimination (Mistake Proofing, Lean Office, 5S, Kaizen®, 6 Sigma, Lean),
• Equipment Reliability (TPM) Total Quality (TQM, TQC, SPC)

Click here for our training catalogue. Contact us for further details.